Shipping policy
Processing Time
- Personalized & Custom Products: Processing time is 5-7 business days, depending on the product.
- Premade Designs: Processing time is 3-5 business days before shipment.
- Orders are processed Monday - Friday, excluding holidays.
Shipping Rates & Delivery Times
We offer shipping through UPS & USPS only. Rates are calculated at checkout based on your location and order size.
Estimated delivery times (after processing):
- Standard Shipping: X-XX business days
- Expedited Shipping: X-XX business days
Free Shipping: Orders over $75 qualify for free standard shipping (U.S. only).
For more details on our shipping policies, please visit our [FAQ Page] (Insert link to FAQ page).
Order Tracking
- Once your order has shipped, you will receive a tracking number via email from info@swagfusion.com
- Please allow 24-48 hours for tracking updates to appear.
Lost, Stolen, or Delayed Packages
- We are not responsible for lost or stolen packages marked as "Delivered."
- If your package is delayed, please contact UPS or USPS first.
- If additional assistance is needed, reach out to us at Info@swagfusion.com, and we will assist as best as we can.
Incorrect Address
- Please double-check your shipping address at checkout.
- If an incorrect address is provided and the package is returned, additional shipping fees may apply for reshipment.
- To update an address before shipment, please contact us at support@swagfusion.com or info@swagfusion.com as soon as possible.
Returns & Exchanges
For full details, please visit our Return Policy Page.
Custom & Personalized Items
Due to the nature of custom products, all sales are final for personalized items. Returns are not accepted.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us at info@swagfusion.com within 14 days of receiving your order.
- Store credit will be offered if the product is incorrect or damaged.
- Please include photos of the item and packaging to assist with the claim.
International Shipping
At this time, we do not offer international shipping.
For any further questions, please contact us at info@swagfusion.com.